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Subscribe, rate, and share to support the show on Apple Podcasts, Spotify, PocketCast or wherever you listen.

Follow us on LinkedIn for updates and join the conversation.


Welcome to “Terms of Service,” the podcast that dives deep into the fine print of our digital lives. Every time we check the box on an app, website, or online service, we’re making choices—often without knowing the full story. From giving away our privacy to navigating complex security settings, we’re all part of a digital landscape that’s constantly evolving.


Join us as we unpack the themes that shape our online experiences: privacy, security, safety, and the everyday permissions we grant without a second thought. We’ll explore how AI, agency, and decentralized technologies are reshaping our digital world, often in ways that fly under the radar. And because no conversation about our digital lives would be complete without it, we’ll tackle the legal and policy implications that come with our clicks, swipes, and taps.


Whether you’re tech-savvy or just trying to keep up, “Terms of Service” invites you to join the conversation about the hidden costs of convenience in the digital age. Tune in to explore, question, and rethink the terms we often accept without a second thought, and let’s challenge the norms of our digital lives together.


Credits

Produced by Mary Camacho & Nicole Klau Ibarra. Music and sound production is by Arthur Vincent at Sonorlab.


Behind the Mic


Co-founder of Holochain, and CEO of Holo, Mary leads the development of peer-to-peer and decentralised technologies that empower users and redefine digital interactions. With over 20 years in tech and telecom, her career has been dedicated to enhancing user control, privacy, and digital autonomy.


Mary's educational background as a social scientist grounds the explorations at intersection of sociality and technology, exposing the trade-offs in privacy, security, and agency inherent in our digital choices. On “Terms of Service,” she invites listeners to rethink these everyday interactions and the broader implications of AI, distributed tech, and legal frameworks on our digital lives, advocating for a future where individuals have greater control over their data and decisions.

https://www.linkedin.com/in/maryfcamacho/


Nicole is a visionary entrepreneur with a diverse background, she is passionate about social system design and has helped multiple ventures, Including the IKIGAI Project, her non-profit helping people build essential 21st-century skills- many of which intersect with the topics discussed in Terms Of Service.

https://www.linkedin.com/in/nicole-klau-ibarra-b26818137/



Arthur Vincent is a seasoned Music and Audio Producer with a passion for pushing the boundaries of music technology. As a music producer and sound designer, he has crafted innovative audio experiences for global brands like Heineken, Philips, and Cupra. Alongside his creative work, Arthur is also an expert in audio technology, mastering both hardware and software tools to deliver high-quality, immersive sound.

https://www.linkedin.com/in/arthur-vincent/

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Episode Summary

In this episode of Terms of Service, host Mary Camacho speaks with Marisa Zalabak, an AI ethicist and psychologist who explores how our relationships with artificial intelligence impact emotional intelligence, learning, communication, and mental health. With a rich background in education, social justice, psychology, and theater arts, Marisa offers deep insights into the emotional and ethical implications of anthropomorphizing AI, the risks of synthetic empathy, and the importance of slowing down to ask better questions. Together, they unpack how emotional and cognitive habits are being shaped by our daily interactions with machines—and what it means for our shared future.

Key Takeaways

Topics Covered / Timestamped Sections

Guest Bio and Links

Marisa Zalabak is an AI ethicist, psychologist, and thought leader specializing in responsible AI, education, sustainability, and human well-being. Her talks emphasize adaptive leadership, ethical innovation, and climate action through sustainable practices. A two-time TEDx and international keynote speaker, Marisa has contributed to global forums such as Stratcom, UN Summit of the Future, and AI House in Davos during the World Economic Forum. As Co-Founder of GADES (Global Alliance for Digital Education and Sustainability), Resident Fellow with The Digital Economist Center of Excellence and faculty member at the Trocadéro Forum Institute, Marisa champions education aligning responsible technology with regenerative design for human and planetary flourishing. Chairing IEEE's AI Ethics Education and Planet Positive 2030 initiatives, Marisa has co-authored ethical AI standards for human-wellbeing with AI technologies. Collaborating across sectors with organizations like Microsoft, SAP, and Stanford University Marisa addresses emerging issues in AI for a sustainable future.

Resources Mentioned

Further Reading / Related Episodes

Call to Action

How are your emotional habits being shaped by the tools you use every day? Marisa Zalabak invites us to slow down, ask better questions, and reimagine AI as a tool for well-being—not just productivity. Listen now and rethink the terms of service we accept in our digital lives.

🎧 Listen now: Episode Link

Credits

Host: Mary Camacho

Guest: Marisa Zalabak

Produced by Terms of Service Podcast

Sound Design: Arthur Vincent and Sonor Lab

Co-Producers: Nicole Klau Ibarra & Mary Camacho

","content_text":"EPISODE SUMMARY\n\nIn this episode of Terms of Service, host Mary Camacho speaks with Marisa\nZalabak, an AI ethicist and psychologist who explores how our relationships with\nartificial intelligence impact emotional intelligence, learning, communication,\nand mental health. With a rich background in education, social justice,\npsychology, and theater arts, Marisa offers deep insights into the emotional and\nethical implications of anthropomorphizing AI, the risks of synthetic empathy,\nand the importance of slowing down to ask better questions. Together, they\nunpack how emotional and cognitive habits are being shaped by our daily\ninteractions with machines—and what it means for our shared future.\n\n\nKEY TAKEAWAYS\n\n * Anthropomorphizing AI—treating machines as if they are human—is natural but\n dangerous, especially when synthetic empathy (like chatbots saying “I’m\n sorry”) reinforces emotional trust in non-human systems.\n * Marisa emphasizes the importance of asking better questions about the tools\n we use, why we use them, and what long-term effects they may have.\n * Research shows people increasingly treat AI systems as coworkers or even\n confidants, which can affect trust, mental health, and social connection.\n * Systems like Alexa and humanoid AIs often reinforce gender bias, particularly\n when defaulted to women’s voices.\n * Encouraging digital literacy, slow learning, and psychological grounding\n helps individuals—and especially children—build healthy habits with\n technology.\n\n\nTOPICS COVERED / TIMESTAMPED SECTIONS\n\n * 01:55 – Marisa’s unconventional journey from performing arts to educational\n psychology to AI ethics\n * 05:48 – Discovering AI and contributing to one of the first IEEE standards on\n human well-being in AI design.\n * 08:27 – First deep AI encounter: conversing with NASA's humanoid BINA48 and\n the psychology of human-machine interaction.\n * 13:22 – Synthetic empathy and the blurry boundaries of trust in\n conversational AI.\n * 18:10 – How politeness and pronouns affect human habits and communication\n patterns.\n * 21:45 – Designing meaningful research on emotional and psychological effects\n of AI.\n * 23:14 – Children and AI: the real impacts of early and normalized interaction\n with synthetic personalities.\n * 38:00 – Why education should be an invitation to inquiry, not a race toward\n certainty.\n * 33:31 – Gendered AI voice assistants and their unintended social\n consequences.\n * 37:40 – Why education should be an invitation to inquiry, not a race toward\n certainty.\n * 42:05 – Breaking down complexity through “aunt Dorothy” explanations and\n slow, focused inquiry.\n\n\nGUEST BIO AND LINKS\n\nMarisa Zalabak is an AI ethicist, psychologist, and thought leader specializing\nin responsible AI, education, sustainability, and human well-being. Her talks\nemphasize adaptive leadership, ethical innovation, and climate action through\nsustainable practices. A two-time TEDx and international keynote speaker, Marisa\nhas contributed to global forums such as Stratcom, UN Summit of the Future, and\nAI House in Davos during the World Economic Forum. As Co-Founder of GADES\n(Global Alliance for Digital Education and Sustainability), Resident Fellow with\nThe Digital Economist Center of Excellence and faculty member at the Trocadéro\nForum Institute, Marisa champions education aligning responsible technology with\nregenerative design for human and planetary flourishing. Chairing IEEE's AI\nEthics Education and Planet Positive 2030 initiatives, Marisa has co-authored\nethical AI standards for human-wellbeing with AI technologies. Collaborating\nacross sectors with organizations like Microsoft, SAP, and Stanford University\nMarisa addresses emerging issues in AI for a sustainable future.\n\n * Marisa’s Website\n * Marisa’s Linkedin\n * Marisa’s Instagram\n * Marisa’s Facebook\n * Marisa’s TEDx Talk\n * IEEE Global Initiative on Ethics of Autonomous and Intelligent Systems\n\n\nRESOURCES MENTIONED\n\n * BINA48 – One of the first advanced humanoids trained for human interaction\n and space exploration.\n * Synthetic Emotion in AI – IEEE working group focused on standards for AI that\n emulates human emotions.\n * Digital Assistants & Bias – Ongoing research into how voice assistants\n perpetuate societal norms and stereotypes.\n\n\nFURTHER READING / RELATED EPISODES\n\n * Episode 5: “Regenerating Social Fabric & Innovating Governance”\n\n\nCALL TO ACTION\n\nHow are your emotional habits being shaped by the tools you use every day?\nMarisa Zalabak invites us to slow down, ask better questions, and reimagine AI\nas a tool for well-being—not just productivity. Listen now and rethink the terms\nof service we accept in our digital lives.\n\n🎧 Listen now: Episode Link\n\n\nCREDITS\n\nHost: Mary Camacho\n\nGuest: Marisa Zalabak\n\nProduced by Terms of Service Podcast\n\nSound Design: Arthur Vincent and Sonor Lab\n\nCo-Producers: Nicole Klau Ibarra & Mary Camacho","image":"https://media.termsofservice.xyz/termsofservice-xyz/production/images/item-ed6af501f57cda58309eba93ba88f64b.jpg","date_published":"2025-05-13T12:00:00.000Z","_microfeed":{"is_audio":true,"is_document":false,"is_external_url":false,"is_video":false,"is_image":false,"web_url":"https://termsofservice-xyz.pages.dev/i/when-alexa-says-sorry-what-we-risk-when-ai-sounds-KKgk5udJvBA/","json_url":"https://termsofservice-xyz.pages.dev/i/KKgk5udJvBA/json/","rss_url":"https://termsofservice-xyz.pages.dev/i/KKgk5udJvBA/rss/","guid":"KKgk5udJvBA","status":"published","duration_hhmmss":"00:47:08","itunes:title":"When Alexa Says Sorry: What We Risk When AI Sounds Human","itunes:episodeType":"full","itunes:season":1,"itunes:episode":10,"date_published_short":"Tue May 13 2025","date_published_ms":1747137600000}}],"_microfeed":{"microfeed_version":"0.1.5","base_url":"https://termsofservice-xyz.pages.dev","categories":[{"name":"Business","categories":[{"name":"Entrepreneurship"}]},{"name":"Technology"},{"name":"Society & Culture"}],"subscribe_methods":[{"name":"RSS","type":"rss","url":"https://termsofservice-xyz.pages.dev/rss/","image":"https://termsofservice-xyz.pages.dev/assets/brands/subscribe/rss.png","enabled":true,"editable":false,"id":"5KuKX2TWFWr"},{"name":"JSON","type":"json","url":"https://termsofservice-xyz.pages.dev/json/","image":"https://termsofservice-xyz.pages.dev/assets/brands/subscribe/json.png","enabled":true,"editable":false,"id":"ESlJHyH8pYk"}],"description_text":"Subscribe, rate, and share to support the show on Apple Podcasts, Spotify,\nPocketCast or wherever you listen.\n\nFollow us on LinkedIn for updates and join the conversation.\n\n\n\n\nWelcome to “Terms of Service,” the podcast that dives deep into the fine print\nof our digital lives. Every time we check the box on an app, website, or online\nservice, we’re making choices—often without knowing the full story. From giving\naway our privacy to navigating complex security settings, we’re all part of a\ndigital landscape that’s constantly evolving.\n\n\n\n\nJoin us as we unpack the themes that shape our online experiences: privacy,\nsecurity, safety, and the everyday permissions we grant without a second\nthought. We’ll explore how AI, agency, and decentralized technologies are\nreshaping our digital world, often in ways that fly under the radar. And because\nno conversation about our digital lives would be complete without it, we’ll\ntackle the legal and policy implications that come with our clicks, swipes, and\ntaps.\n\n\n\n\nWhether you’re tech-savvy or just trying to keep up, “Terms of Service” invites\nyou to join the conversation about the hidden costs of convenience in the\ndigital age. Tune in to explore, question, and rethink the terms we often accept\nwithout a second thought, and let’s challenge the norms of our digital lives\ntogether.\n\n\n\n\n\nCREDITS\n\nProduced by Mary Camacho & Nicole Klau Ibarra. Music and sound production is by\nArthur Vincent at Sonorlab.\n\n\n\n\n\nBEHIND THE MIC\n\n\n\n\n[https://media.termsofservice.xyz/termsofservice-xyz/production/media/rich-editor/channels/6TDNYiz6Umx/image-25fc934acfff709d9f9f80aa00494e2e.png]\n\nCo-founder of Holochain, and CEO of Holo, Mary leads the development of\npeer-to-peer and decentralised technologies that empower users and redefine\ndigital interactions. With over 20 years in tech and telecom, her career has\nbeen dedicated to enhancing user control, privacy, and digital autonomy.\n\n\n\n\nMary's educational background as a social scientist grounds the explorations at\nintersection of sociality and technology, exposing the trade-offs in privacy,\nsecurity, and agency inherent in our digital choices. On “Terms of Service,” she\ninvites listeners to rethink these everyday interactions and the broader\nimplications of AI, distributed tech, and legal frameworks on our digital lives,\nadvocating for a future where individuals have greater control over their data\nand decisions.\n\n[https://media.termsofservice.xyz/termsofservice-xyz/production/media/rich-editor/channels/6TDNYiz6Umx/image-fea03ed04120277051a31cb932450e3a.png]\n\nhttps://www.linkedin.com/in/maryfcamacho/\n\n\n\n\n[https://media.termsofservice.xyz/termsofservice-xyz/production/media/rich-editor/channels/6TDNYiz6Umx/image-5ad7639f63416407575d251f59fc2ffd.png]\n\nNicole is a visionary entrepreneur with a diverse background, she is passionate\nabout social system design and has helped multiple ventures, Including the\nIKIGAI Project, her non-profit helping people build essential 21st-century\nskills- many of which intersect with the topics discussed in Terms Of Service.\n\n[https://media.termsofservice.xyz/termsofservice-xyz/production/media/rich-editor/channels/6TDNYiz6Umx/image-7339db02160590446c70bd8ed111a7c8.png]\n\nhttps://www.linkedin.com/in/nicole-klau-ibarra-b26818137/\n\n\n\n\n\n\n\n[https://media.termsofservice.xyz/termsofservice-xyz/production/media/rich-editor/channels/6TDNYiz6Umx/image-6076d176375ba31529acbbb2f715133e.png]\n\nArthur Vincent is a seasoned Music and Audio Producer with a passion for pushing\nthe boundaries of music technology. As a music producer and sound designer, he\nhas crafted innovative audio experiences for global brands like Heineken,\nPhilips, and Cupra. Alongside his creative work, Arthur is also an expert in\naudio technology, mastering both hardware and software tools to deliver\nhigh-quality, immersive sound.\n\n[https://media.termsofservice.xyz/termsofservice-xyz/production/media/rich-editor/channels/6TDNYiz6Umx/image-a3a2f1765cb87b9daac4c46e9455a835.png]\n\nhttps://www.linkedin.com/in/arthur-vincent/","itunes:title":"The Terms of Service Podcast","copyright":"©2024 Mary Camacho","itunes:type":"episodic","itunes:email":"info@termsofservice.xyz","items_sort_order":"newest_first"}}